public:education:911
Differences
This shows you the differences between two versions of the page.
|
public:education:911 [2013/03/28 04:57] quinntm created |
public:education:911 [2016/08/29 17:17] (current) quinntm [The Phone Call] |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ======Calling 911====== | ======Calling 911====== | ||
| - | SHEAS recieves emergency calls through both [[http://www.allegancounty.org/Government/CD/Index.asp?pt=|Allegan]] and [[http://www.vanburencountysheriff.com/dispatch.htm|Van Buren]] county 911 centers. A 911 call originating in Casco township will go through the Allegan 911 which in turn will be relayed to [[http://www.vanburencountysheriff.com/dispatch.htm|Van Buren 911]] to dispatch SHAES. | + | SHEAS receives emergency calls through both [[http://cms.allegancounty.org/sites/Office/CD/SitePages/Home.aspx|Allegan]] and [[http://www.vanburencountysheriff.com/dispatch.htm|Van Buren]] county 911 centers. Both 911 centers are capable to directly dispatch SHAES through the radio system. |
| =====The Phone Call===== | =====The Phone Call===== | ||
| Line 13: | Line 13: | ||
| * Residence Description | * Residence Description | ||
| - | The 911 operator will then provide you will additional instructions such as assisting with medical issues, leaving the residence in case of fire, etc. | + | The 911 operator will then provide you with additional instructions such as assisting with medical issues, leaving the residence in case of fire, etc. |
| Cell phone callers may be asked to stay on the line if your immediate location is not known. The 911 operator call use the cell phone system to learn your location, but this may take several minutes. | Cell phone callers may be asked to stay on the line if your immediate location is not known. The 911 operator call use the cell phone system to learn your location, but this may take several minutes. | ||
| + | |||
| + | Van Buren 911 also has access to the [[https://www.smart911.com/|Smart911]] system. Smart911 provides additional critical information that you the caller provides and keeps updated. Create your account now. | ||
| + | |||
| + | {{youtube>oFOfcf5IxQQ?small }} | ||
| =====Help Us Find You===== | =====Help Us Find You===== | ||
| Line 21: | Line 25: | ||
| * Turn on a porch or house light. | * Turn on a porch or house light. | ||
| * Have someone stand at the end of the driveway to signal us. | * Have someone stand at the end of the driveway to signal us. | ||
| - | * Clearly mark you address at the driveway entrance or on the residence. | + | * Clearly mark your address at the driveway entrance or on the residence. |
| =====Behind The Scenes===== | =====Behind The Scenes===== | ||
| [{{:public:911:vb_cad.jpg?nolink&300|Van Buren 911 CAD }}] | [{{:public:911:vb_cad.jpg?nolink&300|Van Buren 911 CAD }}] | ||
| - | Several steps will happen while you are making the phone or shortly after. The 911 operator will enter all the necessary information into CAD (Computer Aided Dispatch) system. The system will provide mapping and dispatch information for your location. | + | Several steps will happen while you are making the phone call or shortly after. The 911 operator will enter all the necessary information into CAD (Computer Aided Dispatch) system. The system will provide mapping and dispatch information for your location. |
| [{{ :public:911:minitor_v.jpg?nolink&100|Motorola Minitor V Pager}}] | [{{ :public:911:minitor_v.jpg?nolink&100|Motorola Minitor V Pager}}] | ||
| - | SHEAS is notified by transmitting audio tones over the Van Buren 911 radio frequency. This will activate pager receivers carried by firefighters. After the tones the 911 operator will give a location and the emergency. | + | SHEAS is notified by transmitting audio tones over the Van Buren 911 radio frequency. This will activate pager receivers carried by firefighters. After the tones the 911 operator will give a location and nature of the emergency. |
| =====The Response===== | =====The Response===== | ||
| - | SHAES response for a call of service will be determined by call type and resources need. | + | SHAES response for a call of service will be determined by call type and resources needed as determined by SOGs (Standard Operating Guidelines). |
| ====Duty Response==== | ====Duty Response==== | ||
| Line 40: | Line 44: | ||
| ====Still Alarm==== | ====Still Alarm==== | ||
| - | A still alarm utilizes a duty response in addition of 3-5 paid on-call personnel. A motor vehicle accident, residential fire alarm, or car fire will be handled with a still alarm. | + | A still alarm utilizes a duty response with an addition of 3-5 paid on-call personnel. A motor vehicle accident, residential fire alarm, or car fire will be handled with a still alarm. |
| {{:public:911:m43_bsh.mp3|Click to Play Audio of a Still Alarm Dispatch}} | {{:public:911:m43_bsh.mp3|Click to Play Audio of a Still Alarm Dispatch}} | ||
| Line 50: | Line 54: | ||
| ====Automatic Mutual-Aid==== | ====Automatic Mutual-Aid==== | ||
| - | For the most part, SHAES and it's bordering fire departments have written agreements to supply personnel and equipment. This is driven by type of call to service and the incident location. For an example if the call for service was a structure fire in Geneva Township, a general alarm is sounded for SHAES, along with an immediate request for Columbia and Bangor Township Fire departments to respond. | + | For the most part, SHAES and it's bordering fire departments have written agreements to supply personnel and equipment. This is driven by the type of call to service and the incident location. For an example, if the call for service was a structure fire in Geneva Township, a general alarm is sounded for SHAES, along with an immediate request for Columbia and Bangor Township Fire departments to respond. |
| + | |||
| + | {{:public:911:16th_m43.mp3|Click to Play Audio of a General Alarm Dispatch}} | ||
| {{tag>public:education}} | {{tag>public:education}} | ||
public/education/911.1364446629.txt.gz · Last modified: 2013/03/28 04:57 by quinntm
Page Tools
Serving South Haven City - South Haven Township - Casco Township - Geneva Township
